Re: IP Address Not Found!

One of my posts at "Xbox Live香港(Hong Kong)討論區" dated "04-17-2006, 8:04AM":

"I am connecting directly to the the modem (Pacific Net). I have the PPPoE details. I have the DNS, but I still can’t connect. I have been told by Pacific Net that I need a router… but what is a router? If I use the PPPoE, it fails on the IP address. If I leave the PPPOe details out, I have the IP address but not the DNS details. Not sure what I am doing wrong. Please help…"

My first recommendation would be to take a look at the old "Hong Kong Xbox LIVE FAQ".
It was written for the first-generation Xbox but the connection setups are the same for the 360. The links to official Xbox pages however are mostly not working anymore due to the upgrade of the official Web Site; therefore I’ve included some additional information below.


You can get a more technical explanation about "router" from Webopedia; but here a quick summary:
The router shares the Internet connection with your local area network (LAN) as shown in these examples:

Situation A – You do not use your own stand-alone router.
Your modem (no matter cable or phone) is connected to your computer. You need to provide login, PPPoE… settings for dial-up and only one device can connect at a time.

Situation B – You use your own stand-alone router.
You connect a router to the modem. The router is configured with the dial-up settings and you can connect any device to the router without further configuration. Every device can go online simultaneously; you have shared the Internet access.

Situation C – You use a router with integrated modem.
If a router is integrated in your modem, you don’t have to provide dial-up settings for the connected devices; this is handled directly by the modem/router. That means you use a Web browser to connect to the router/modem to configure once the dial-up settings (login, password, protocols…).

Your situation

Since your ISP has told you to get a router, that means you are currently using their modem to go online. You have to configure each device you want to get online.

Generally, it should be possible for you to go online by configuring your Xbox console with the parameters you got provided by your ISP. These are the same parameters you use to get your computer online (login, password, protocols…).

Another method would be to configure Internet Connection Sharing (ICS) in Windows XP or install a simple proxy program on whatever operating system you use.

If you want to expand your network in the future, the only useful choice would be a router as it also allows you to go wireless and hook up as many devices as you wish (computers, consoles, PDAs…).

Network setup

Besides the information on the Xbox Live FAQ page mentioned above, you also can find Xbox 360 network details on the pages below.

I recommed you first double-check the ISP-provided information and how your computer currently goes online. Is everything ok/same setting? What are the exact error messages? Some error messages are quite common and can be found in the pages below.

Generally, the Xbox doesn’t differ from a computer or any other device that wants to go online and hence needs either a dial-up or LAN connection. Thus, please take a look at the pages below and follow their instructions. When you come to a dead end, please post here as many details of the problem (error messages…) as you can get. You may also take a look at my setup at the end of this post for reference.

  1. Networking Basics
    What is a network and do you need it?
    Compatible Networking Equipment
    (Please note that these are only MS-tested devices. Other devices ‘may’ work as well)
  2. Introduction to Xbox Live Connection Methods
    Learn about the various methods to connect your console to Live and their requirements.
    Direct Modem
    Windows ICS
  3. Xbox 360 Connectivity Wizard
    Analyses your home network setup and provides configuration.
  4. Troubleshoot Your Xbox Live Connection
    Best place to start your troubleshooting; especially the "learn more about a specific diagnostic test" section at the bottom of the page.
  5. Connection set-up and troubleshooting information for Xbox Live
    Technical stuff you need if your connection doesn’t work yet at this stage.
  6. Xbox Live Resource Center (including PPPoE errors…)

My network setup

I have 2 similar network setups which work perfectly for me:

Plan A1 – Hong Kong DSL with ISP-provided modem
Netvigator Line (phone) > ISP Modem > Linksys WRT54GS simple router > Xbox console.

  • The router keeps a permanently open dial-up connection with the settings by the ISP (username, password and protocol).
  • The console has
    – an assigned fixed IP (though you also can use dynamic address)
    – the same subnet mask as the router (otherwise cannot connect to router)
    – the gateway address is the router’s IP address
    – the first DNS is also the router’s IP address
    – and the alternate IP address is one provided by the ISP.

Plan A2 – Hong Kong DSL with ISP-provided modem
DSL (Netvigator) Line (phone) > ISP Modem > Xbox Console.

  • Connect the console either to the same port as your computer or to one of the 3 other ports available if modem with build-in hub.
  • The console has
    – automatic IP (dynamic)
    – automatic DNS
    – and for PPPoE only the username and password fields filled in.

Plan B – European DSL with own modem
DSL Line (phone) > Linksys WAG54GX2 Gateway (router with modem) > simple hub* > Xbox console.
(* not required in your setup: I use a hub to allow more device connections)

  • Again, the gateway uses the same few settings (protocols, username and password) as the router in Plan A1. 
  • The console also uses the same settings as the one connected to the router in Plan A1.

A few words about the hardware equipment:

  • My gateway isn’t listed in the official list of supported devices but it works anyways. Most devices (especially newer ones) should not pose a risk; but better ask around to be sure.
  • In most cases, choosing a hardware brand is just a matter of personal preference and budget.
    For standard equipment like routers, there are no differences just to hook up a console. It only matters if you want to make extensive use of your equipment and use the myriad of functions like network management, firewalls and so on…
  • You may want to choose hardware with wireless. Even if you don’t need it right now, you may need it at a later time (wireless-enabled PDA, phone or handheld console). Make sure you disable the wireless feature if not used right now.


I think the most common network setup is using a router.

  • The biggest disadvantage of direct PPPoE connection is that no other device can go online while your console is connected to Live.
  • The biggest disadvantage of an ICS setup is that it requires your computer to be running in order to get the console online.

I can’t tell what exactly is your problem right now. I hope you can get more details – or even better – solve the problem from the information provided above.

I’d start with checking the ISP details and leave IP and DNS on automatic (only provide the PPPoE settings). If that doesn’t work, then provide both PPPoE and DNS settings. DNS is provided by your ISP and should be found in their tech support section. The IP address is always a dynamic unless you have applied for a fixed line.
Attention: Please also check the network settings of your computer (properties of your network connection/card). Look for IP and DNS information: is it all auto-assigned (by provider) or anything entered (during your first-time DSL installation)? Might be that the tech guy who installed the line also did some computer setup.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: